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We don’t guarantee that we will receive your returned item.The high performance Suncase Solar Lighter spreads its wings and concentrates the sun's rays in a focal point for ignition in 3 seconds. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. In other cases, you will be responsible for paying for your own shipping costs for returning your item. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

#Suncase solar lighter how to

We will respond quickly with instructions for how to return items from your order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Item(s) returned to us that were not a result of our error.Item(s) returned to us due to an invalid or incomplete address.If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping: Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees. Returns that arrived on time and were as described are subject to a restocking fee.

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Items returned to us as a result of our error will receive a full refund, Some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject.

Any item that is returned more than 30 days after delivery.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a tracking number, which shows the items which you already returned to us. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. You may return most new, unopened items within 30 days of delivery for a full refund. If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). You will be able to track your package at all times. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you.

Shipping method varies depending on what is being shipped.Īll orders are shipped with a tracking number. If your order comes in after 4:00 PM it’ll be processed the next business day. A business day is Monday through Friday from 9:00 AM to 4:00 PM (Eastern Standard Time). Orders are shipped via USPS/UPS/FedEx within 2 business days. Packages are shipped from Monday to Friday.

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offers FREE SHIPPING within the continental United States.We ship only within the continental United States.